Frequently Asked Questions (FAQ)

How can I receive my Benoo meal kit?

First, you need to live in Berlin. Then, you would have two options to choose from: 1. Home delivery, whereby we bring your mealkit to your doorstep every wednesday. This would cost you €5 in delivery fees. 2. Store Pick-up – this option allows you to pick your meal kit up from a pick-up point near you, and save since we do not charge any delivery fees. We have a number of pick-up points across Berlin:

Bufa – Tempelhof (Benoo Office)

26-35 Oberland Straße, 12099 Berlin, Germany. +49 170 8033251

Herbie – Neukölln (Zero-waste Shop)

Elbestraße, 19, 12045 Berlin, Germany.

Café Madame – Kreuzberg (Café/ Restaurant)

Mehringplatz 10, 10969 Berlin, Germany. +49 30 54861980

La Case Paulette – Prenzlauer Berg (Sustainable Clothes Shop)

Sredzkistraße 52, 10405 Berlin, Germany.

Der Sache Wegen – Prenzlauer Berg (Unverpackt Laden)

Lychener Str. 47, 10437 Berlin, Germany. +49 30 85626102

Gundara – (Fashion and Accessories Shop)

Schlesische Str. 25, 10997 Berlin, Germany. +49 30 60263537

Can I have it delivered if I'm not at home?

In this case, we would recommend that you to choose our pick-up option and select a pick-up point nearest to you. Otherwise, you can inform us of another preferred location by email. If we do not receive any such notification, we will leave your meal kit at your door.

How much does the Benoo meal kit cost?

A Benoo meal kit costs from 14 euros, and increases depending on the number of recipes you subscribe to and the size of the meal kit (measured by the number of people it would feed).

We’ll use the plan you choose in your initial subscription as your default meal plan, but you can customise it whenever and however you want.

You can manage this and other aspects of your subscription via your subscription portal. You will receive an email notification with a link to your portal.

Can I order for more than 2 people?

Of course! You can choose any number of meal kits for as many people as you like.

What will I receive in the box?

In your box, you will get a recipe prepared by a chef with all ingredients necessary to cook your meal. Benoo gathers seasonal ingredients from carefully selected regional farmers and other suppliers for you to enjoy a unique culinary experience. We ask you to have some basic cupboard items such as salt, pepper, oil, vinegar and sugar.

Are the recipes vegetarian?

Indeed, all our recipes are vegetarian and some of them are vegan.

What If I have allergies?

For each recipe, there is a detailed list of ingredients, nutritional information and information on the allergens it contains. You can find them on the recipe card we will include in your meal kit and online in the selection of dishes.

Can I order for someone else as a gift?

Yes, of course! As long as the person lives in Berlin, we can send them a gift card. Click here to order a Benoo gift card.

How can I cancel or pause my subscription?

Once you have subscribed to the Benoo Meal Kit you will receive an email with the details of your subscription portal where you can manage your subscriptions (pause, cancel, skip) however and whenever you like.

Where do the ingredients and other products come from?

All of our ingredients come from local farms across a 200km radius around Berlin and are easily traceable.

In which languages are the recipes?

The recipes are in English and German.

What do I do with the reusable packaging?

After unpacking everything, keep it aside so that you can return it to us (either through our drivers or pick-up points) the following week. We professionally wash and reuse all our packaging.

Where are your pick-up points in Berlin?

You can pick your meal kit up from any pick-up point of your convenience.This way, you don’t pay any delivery fee. Here’s a list of our pick-up points across Berlin:

Bufa – Tempelhof (Benoo Office)